OSTA Help Desk
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New support ticket
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How do I know if my child is eligible for yellow school bus transportation?
Can my child take the yellow school bus from their caregiver’s house?
How do I find out which bus stop my child should use?
What is the process for having a bus stop location changed?
How early should I have my child out waiting for the bus?
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How distance are calculated
OCSB Empty Seat Procedure
How to fill out and empty seat request if your child goes to a Ottawa Catholic School Board school
Empty Seat Form
OCDSB Empty Seat Procedure
How to fill out and empty seat request if your child goes to a Ottawa Carleton District School Board school
Understating Empty Seats (Courtesy Transportation)
Empty Seat (Seat Availability) Provision
What is courtesy transportation ?
My child is not eligible for transportation services under the distance policy. Is there another way my child may be able to receive transportation ?
Who is responsible/in charge of courtesy transportation ?
When will courtesy seats be reviewed ?
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OSTA Empty Seat Policy
Empty Seat Policy
My child's not eligible for bus service, but his friend 5 houses down is. Why, we live on the same street
What to do when inclement weather is forcast
In the event of inclement weather, should i send my child to school ?
Where/how would i find out about schools closing due to weather conditions ?
My child is on the bus for 45 mins in the morning, i think that is too long
My child gets picked up at 7:30am, school doesn't start until 8:15am, why so early
My child is scheduled to be picked up at 7:30am adn he got to the stop at 7:30am but the bus already left
Last year my child was picked up at (time) but this year it's 15 mins early. Why
Do you have a concern about a school bus driver?
I want to file a complaint against my drive-contact carrier, bus/route/times transporation department
My child got a behaviour report on the bus yesterday but i disagree with it. Who do i complain to ?
I don't like my bus driver. Who do i talk to. What can be done ?
My child has been suspended from the bus. Who do i complain to ?
School Year Calendars
OCDSB School Calendar
Changing your bus stop
Do you want to request a change to a bus stop location?
My stop is too far. Can i get a closer one ?
I have approximately ___ students standing in front of my house but no children attending school. Can this stop be moved ?
My child's assigned stop is at ___ but a friend watches them before/after school. Can they get on a different stop ?
Can a new stop be added at ___ even thought it is not within the catchment area ?
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First time riders
info to help the first time rider
Safety Awareness Day
Contractors - Bus Companies
Contractor contact information
Special Transportation Arrangements
My child is in a joint custody situation and lives at 2 homes how do we arrange for transportation ?
Change of caregiver address
Do you want to change your address or caregiver information?