OSTA Help Desk

FAQ 45

• Can my child take the yellow school bus from their caregiver’s house?
• How do I find out which bus stop my child should use?
• What is the process for having a bus stop location changed?
• How early should I have my child out waiting for the bus?
• Can my child attend an out of boundary school?

View all 45

Getting Started 0

FAQ 10

• Where do I find my child’s OEN number?
• My child does not have an OEN # (KG student or is new to Ontario). What do I do?
• My child takes specialized transportation (e.g., van, wheelchair bus). Do I need to opt-in for my child’s transportation?
• How do I know if my child is eligible for transportation in the 2022-2023 school year?
• What happens if I opt-in, but I am not eligible for transportation in September?

View all 10

Eligibility Requirments 2

• Eligibility
• My child's not eligible for bus service, but his friend 5 houses down is. Why, we live on the same street

OCSB Empty Seat Procedure 1

• How to fill out and empty seat request if your child goes to a Ottawa Catholic School Board school

Empty Seat Form 0

OCDSB Empty Seat Procedure 1

• How to fill out and empty seat request if your child goes to a Ottawa Carleton District School Board school

Understating Empty Seats (Courtesy Transportation) 6

• Empty Seat (Seat Availability) Provision
• What is courtesy transportation ?
• My child is not eligible for transportation services under the distance policy. Is there another way my child may be able to receive transportation ?
• Who is responsible/in charge of courtesy transportation ?
• When will courtesy seats be reviewed ?

View all 6

OSTA Empty Seat Policy 1

• Empty Seat Policy

What to do when inclement weather is forcast 2

• In the event of inclement weather, should i send my child to school ?
• Where/how would i find out about schools closing due to weather conditions ?

Ride times 4

• My child is on the bus for 45 mins in the morning, i think that is too long
• My child gets picked up at 7:30am, school doesn't start until 8:15am, why so early
• My child is scheduled to be picked up at 7:30am adn he got to the stop at 7:30am but the bus already left
• Last year my child was picked up at (time) but this year it's 15 mins early. Why

Driver Issues 4

• Do you have a concern about a school bus driver?
• I want to file a complaint against my drive-contact carrier, bus/route/times transporation department
• My child got a behaviour report on the bus yesterday but i disagree with it. Who do i complain to ?
• I don't like my bus driver. Who do i talk to. What can be done ?

Suspension Issues 1

• My child has been suspended from the bus. Who do i complain to ?

OCSB Calendar 1

• OCSB Calendar

OCDSB School Calendar 1

• OCDSB Calendar

Changing your bus stop 7

• Do you want to request a change to a bus stop location?
• My stop is too far. Can i get a closer one ?
• I have approximately ___ students standing in front of my house but no children attending school. Can this stop be moved ?
• My child's assigned stop is at ___ but a friend watches them before/after school. Can they get on a different stop ?
• Can a new stop be added at ___ even thought it is not within the catchment area ?

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info to help the first time rider 1

• Safety Awareness Day

Contractor Info 1

• Contractor contact information

Joint Custody 1

• My child is in a joint custody situation and lives at 2 homes how do we arrange for transportation ?

Change of caregiver address 1

• Do you want to change your address or caregiver information?